Frequently Asked Questions
Shipping time is typically 3–7 business days for orders shipped within the United States (7–14 business days for shipments to Canada). However, in rare circumstances beyond our control, it can take upwards of 21 days for US orders (28 days for Canada).
Shortly after you place your order in our online store or redeem a voucher for shipment, you will receive an email confirming your redemption and shipment information. Tracking information will be emailed separately within 1–2 business days of processing your redemption. Be sure to check your spam/junk email folders in addition to your regular inbox for these messages.
If you did not receive your tracking information (remember to check your spam/junk email boxes as well as your regular inbox), or if the tracking information shows no movement after 21 days or a misdelivery, please contact our support team by clicking here and submitting a support ticket.
We process and ship orders as they are received. Therefore, your order cannot be cancelled once it’s been placed, because it’s already on its way to you.
If you’ve provided an incorrect shipping address on your order/redemption, you must wait until the package is returned or confirmed to have been delivered to the wrong address before a reshipment can take place. Incorrect shipping addresses will incur a reshipping fee. You will be contacted once we receive the package back. If you are concerned that an incorrect address was provided on your order, please contact our support team by clicking here and submitting a support ticket.
Please Note: Some of our products are not available to residents of Canada due to Health Canada regulations.
If you have a coupon code for a Free Gel Refills for Life, simply visit our store here and place one gel refill into your shopping cart. Apply your unique coupon code to your shopping cart when you’re ready to checkout. Free Gel Refills for Life coupons are valid for one gel refill, once per month. Please note that gel refills are not automatically shipped each month. You will only receive gel refills when you place an order and apply your unique coupon code.
Please Note: Shipping and handling fees will apply for all free whitening gel orders.
To redeem your voucher, visit our redemption page, here, to submit your unique voucher code. Each time you submit a voucher code, you will be redirected to your cart page where your item will be automatically added. If you have more than one voucher to redeem, simply go back to the redemption page to submit each code individually. From your shopping cart, click the “Proceed to Checkout” button to enter your shipping information. Your item(s) will be shipped to the shipping address that you provide to us, so please make sure that your shipping address is complete and current. You must complete checkout by clicking the “Complete Order” button to complete the redemption process.
To find your voucher code, login to your Groupon or LivingSocial account and visit the MyGroupons (Groupon) or My Vouchers (LivingSocial) section. You can also view your vouchers from the Groupon or LivingSocial apps on your smart device. Clicking “Redeem” on the voucher itself will not redeem your item for shipment. To receive your purchase, you must redeem your voucher by submitting your code on our redemption page, located here.
Your voucher redemption code will only be 5–8 characters long. It may contain letters or a combination of both letters and numbers, with or without a dash (your voucher redemption code will not begin with LG or LS). If you have inadvertently marked your voucher as redeemed from within your Groupon or LivingSocial app and you no longer have access to view the code, please contact Groupon or LivingSocial Customer Support to obtain your voucher code.
After you complete the voucher redemption process, you will receive a confirmation via email. A tracking number will be emailed to you within 1–2 business days of successful redemption. Please remember to check your spam/junk email folders in addition to your regular inbox. You can also view the status of your voucher redemption by logging into your store account here and clicking on the “Orders” section. If you have not received your redemption confirmation within 24 hours of redeeming your voucher, please make sure that the email address you provided is correct. If not, please contact our support team by clicking here.
*Shipping time is typically 3–7 business days for orders shipped within the United States (7–14 business days for shipments to Canada). However, in rare circumstances beyond our control, it can take upwards of 21 days for US orders (28 days for Canada).
If you purchased more than one voucher, each voucher must be redeemed individually. After you redeem the first voucher, you’ll be redirected to your shopping cart page. Simply, go back to the redemption page to submit your second code so that it will also be added to your cart. If you only redeem one voucher, only one item will be shipped to you.
Clicking “Redeem” on the voucher itself or within your Groupon account does not redeem the voucher for shipment. To receive your item(s), you must redeem your voucher(s) on our redemption page, located here.
Your order cannot be cancelled once it’s been placed, because orders are processed for shipping immediately.
How fast you reach results will depend on several factors, including, but not limited to, pre-existing staining, the strength of your natural tooth enamel, all of the instructions in the kit being followed, etc. Even the foods and drinks you consume before and after each application can have an effect on your overall results. We recommend not smoking and avoiding staining and acidic foods and beverages during the entire length of treatment and within 24 hours after your full treatment (if you must consume staining foods/beverages, try doing so with a straw).
You may see results in as little as 1–3 applications if your tooth enamel is very porous, you have little to no pre-existing staining, and you follow the recommendation of avoiding staining foods and beverages during your treatment.
Results may last 6 months or they could last upwards of two year. A wide variation exists because people have different habits. The more staining foods and beverages one consumes, the more he/she smokes, etc., the shorter the duration of results. Other factors include how porous a person’s teeth are and/or how much pre-existing staining there is.
As the gel gets into the pores of your enamel, the peroxide in the gel will open clean out stains, thereby making the pores wide open and very accepting of staining. To seal in your results, we recommend using Remineralizing Gel or our Minerals™ Enamel Booster pen to replenish the essential minerals of your tooth enamel that can be diminished during treatment. Both of these products work great to seal in your desired results, too!
Generally, tooth sensitivity is only experienced with highly concentrated hydrogen peroxide gel. Our products use carbamide peroxide gel, which does not typically cause tooth sensitivity. The home whitening kit comes with a remineralization gel, which eliminates any sensitivity that you may experience as well as strengthens your enamel.
Our gel is formulated with carbamide peroxide and typically does not cause tooth sensitivity. People with existing sensitivity, recently cracked teeth, micro-cracks, open cavities, leaking fillings, or other dental conditions that cause sensitivity may find that these conditions increase or prolong tooth sensitivity (or “zingers”) during the first 24–48 hours after treatment. If you experience zingers, try using a sensitive toothpaste to ease the discomfort. Brush your teeth with sensitive toothpaste until the sensitivity goes away. Wait until the zingers are gone before starting your treatment again. We also recommend using our Remineralizing Gel or Minerals™ Enamel Booster to help prevent or eliminate tooth sensitivity.
Teeth whitening will not work on artificial dental work including crowns, veneers or composite fillings. The gel will only whiten natural teeth.
We recommend consulting with your dentist before beginning any at-home teeth whitening treatment. Home treatments can carry minor risks if you have poor dental health, wear braces, have had recent oral surgery, or are allergic to peroxide.
Most people will experience a mild, transient gum/lip irritation if the gel is allowed on the gums/lips. An allergic reaction to peroxide can manifest as burning of the gums and/or blistering of the lips, whether or not the gel touches the soft mouth tissue. If this occurs, discontinue use immediately, rinse the irritated area well, and consult your dentist or physician if desired.
Do not use if you: are pregnant/nursing, have poor dental health (decaying teeth, exposed roots, gum disease), wear braces, had recent oral surgery, or are allergic to peroxide. At-home treatments carry minor risks, and you should consult your dentist. Some people will experience reversible minor tooth sensitivity or gum irritation. This will disappear: 1) within a few days after discontinuing use; or 2) by decreasing the length of your bleaching sessions; or 3) by increasing the amount of time between teeth whitening sessions; or 4) by using the Remineralizing Gel more often.
Unfortunately, we are unable to issue refunds on products purchased from Groupon or LivingSocial (since we did not actually perform the original transaction).
Please read and follow all of the instructions that come with your purchase. If your product did not include instructions, please contact our support team by clicking here or visit the product page in our store to see if downloadable instructions are available. Because of the consumable nature of the gel and because every individual’s results will vary and will depend on many factors, we do not accept returns, we do not guarantee results, and we are not responsible for misuse of our products.
If you feel that you may have received a defective or expired gel, we would be more than happy to replace it upon verifying your purchase. Please contact our support team by clicking here and be prepared to provide your proof-of-purchase as well as the lot number and expiration date printed on the small white sticker on the outside of the gel/packaging (photos of the product may be required).
We recommend that no children under 14 years of age use teeth whitening products. This is because a child should have all of their adult teeth in for at least one year. Baby teeth and newly erupted adult teeth should not be whitened. Other things to keep in mind include the condition of the child’s teeth and gums, whether or not they are allergic to any of the ingredients in the whitening gel, and what type and strength of gel is being used.
Our Thermoforming Mouth Trays will form fit to your teeth when prepared per the instructions in your kit.
Remember to do the upper and the lower trays individually, starting from boiling the water. Keep in mind that everyone’s source of heat will vary and some electric stoves may not heat water evenly. Try to use a level burner with even heat when boiling the water. Remember to let the water rest for one minute, off-heat, after it comes to a boil. A tray should only be dipped in the water until it just begins to wilt—typically, this is about five seconds. If a tray is overheated, it may fold over and stick to itself. If this happens to only the back ends of a tray, it’s okay—the back teeth aren’t visible when you smile and you may still be able to apply gel to the rest of the tray in order to proceed with your treatment. If the trays did not melt enough, you can repeat the thermoforming process.
Replacement trays can be purchased here.
Instructions and ingredients will be printed and included with your purchase. If instructions are available online, they will be provided in the product’s description. You can view all of our available products here.
If you do not find the instructions you’re looking for, please contact our support team by clicking here and submitting a support ticket.
We are registered with the FDA. Our products are made in the USA and Cruelty Free.
